Innovating Hospitality. Navigating Digital Landscape in 2024 and Beyond

Innovating Hospitality

The past four years have seen a major change in the way that hotels view technology.  COVID forced hotels to review just about everything from contactless check in to housekeeping protocols, ESG sustainability, in-room guest technology that equates to what we have at home to high-speed wifi access.

As we look to 2024, we are once again at a turning point in the evolution of technology, not just for hotels but in all facets of our work and relaxation.  Will it be our customers that drive the change, or will it be the pioneers of new experiences for our guests that will show us the way?

The hotel industry is on the cusp of a technological revolution, reshaping guest experiences and operational efficiencies through groundbreaking innovations. As traveller’s demand more personalized, seamless, and engaging experiences, hotels are investing in technology to enhance their offerings, meet evolving expectations, and drive sustainable growth. From AI-driven guest personalization to the adoption of IoT for in-room automation, and from advanced data analytics for smarter decision-making to robotics for service delivery, innovation is redefining hospitality.

Meanwhile, eco-friendly innovations—like energy-saving smart devices and waste-reducing technologies—align with the increasing consumer preference for sustainability. By embracing these advancements, hotels can not only streamline their operations but also enhance guest satisfaction, build loyalty, and open new revenue streams.

The future of hotel technology is exciting with increasing investment that focuses on how strategic innovation can create lasting value, improve competitive positioning, and pave the way for growth in an increasingly digital and customer-centric world.

Contact Us

Summit Organiser: Beverley Wood
On Targett Communications Pty Ltd  (ABN: 37 002 801 694)
PO Box 20187 World Square NSW 2002 Australia
info@ontargett.com.au
+61 411 790 777